Last updated: October 24, 2025
Look, we get it - nobody actually enjoys reading privacy policies. But we're gonna be straight with you about what info we collect and why. No corporate nonsense here.
Welcome to Emberion Crown Auto Masters. We're a small shop based in Toronto that's passionate about European vehicles, and we take your privacy seriously - not because some lawyer told us to, but because we'd want the same respect if we were in your shoes.
This policy explains what personal info we collect when you visit our shop, call us up, or use our website. We're not in the business of selling your data or spamming you with junk. We're here to fix cars and build relationships with our clients.
By using our services or website, you're agreeing to what's outlined here. If something doesn't sit right with you, give us a call at (416) 555-8347 and let's talk about it.
When you reach out for service or bring your car in, we'll need some basics:
We only ask for what we actually need. You won't catch us asking for your life story or social insurance number unless there's a legitimate reason.
Our website collects some technical stuff automatically - nothing creepy, just standard web things:
This helps us figure out if our website's actually working properly and what people are interested in.
Yeah, we've got cameras in the shop. It's not about not trusting you - it's about protecting both your vehicle and our equipment. The footage is stored securely and only reviewed if there's an incident or dispute. We don't sell it, share it, or post it online for laughs.
Here's the deal - we use your info to actually provide the services you're paying us for. Pretty straightforward, right?
Scheduling appointments, performing diagnostics, ordering parts, completing repairs, and keeping you updated on your vehicle's status. You know, the actual work.
Calling or emailing you about your service, sending appointment reminders, following up after work's completed, and answering any questions you've got.
Billing you for services, processing payments, keeping financial records for tax purposes. Standard business stuff that keeps the lights on.
Analyzing what's working and what's not with our services and website, so we can get better at what we do. Simple as that.
Marketing Note: We might occasionally send you info about promotions or new services, but only if you've okayed it. And you can opt out anytime - we won't take it personally.
We take security seriously - probably more seriously than we take our coffee orders. Here's what we do to protect your info:
All sensitive data gets encrypted both when it's moving around and when it's stored. Industry-standard stuff.
Only staff who actually need access to your info can see it. Everyone's trained on privacy practices.
Physical records are locked up, digital records are protected with firewalls and security software.
That said, no system's 100% foolproof. We do our best, but if there's ever a breach, we'll let you know right away and tell you what's being done about it.
It's your data, so you've got rights. Here in Canada, privacy laws give you some solid protections:
You can ask to see what personal info we've got on file about you. We'll show you within a reasonable timeframe.
If something's wrong or outdated, let us know and we'll fix it. We want accurate records too.
You can request deletion of your personal data, though we might need to keep some stuff for legal or business reasons (like tax records).
If you've opted into marketing emails or other non-essential stuff, you can opt out whenever you want.
Got concerns about how we're handling your data? Reach out and we'll explain what's going on.
To exercise any of these rights, just shoot us an email at service@emberioncrown.info or give us a call. We'll respond within 30 days.
We don't hang onto your info forever. Here's our general approach:
Once we don't have a legitimate reason to keep your data anymore, we'll securely delete or anonymize it.
Look, we know privacy policies can be confusing. If you've got questions or concerns about how we handle your info, don't hesitate to reach out. We're happy to talk it through.
1847 Lakeshore Boulevard West
Toronto, ON M6S 1A3
If you're not satisfied with how we've addressed your privacy concerns, you've got the right to file a complaint with the Office of the Privacy Commissioner of Canada. But honestly, we'd rather work it out directly with you first.
We might update this privacy policy from time to time - usually when laws change or we add new services. If we make any major changes, we'll let you know through email or a notice on the website. The "last updated" date at the top will always reflect when the latest version was posted.
Thanks for trusting us with your vehicle and your personal info. We don't take that lightly.